Shipping Policy
Processing Times
Our orders are typically processed and shipped within 24 hours Mon-Fri.
During busy holiday periods, please allow up to 4 business days for your order to be shipped.
Shipping Times
This refers to the time it takes for items to be shipped from our warehouse to the destination.
(2- 4 business days ) - U.S
Tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily track your order online.
Please allow 1-2 business days after dispatch for the tracking status to reflect the latest updates.
Order Cancellation
If you wish to cancel your order or change the shipping address, it must be done within 2 hours of placing your order. If it exceeds 2 hours, then we will not be able to cancel or amend the order.
Please note that any orders cancelled at the customer's request will incur a cancellation fee of $1.89 to cover processing costs.
FAILED DELIVERY
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to the sender (Halo) at the customer's expense. The expense includes shipping costs and any duties and taxes the package may have incurred; this amount will be deducted from the total order amount to be refunded.
On the basis that the package cannot be delivered due to the incorrect address being entered at checkout and is returned to the sender (Halo). The customer must cover the shipping cost to have this re-shipped to the correct address.
Shipping Protection
For a small fee at checkout, you can add Shipping Protection to your order. This covers your package against loss, theft, or damage during transit.
What’s covered:
• Packages lost in transit (confirmed by the carrier)
• Packages marked “delivered” but not received, when reported within 7 days of the delivery date
• Items damaged during shipping
What’s not covered:
• Delays that don’t result in loss or damage
• Incorrect address entered at checkout
• Claims filed after the 7 day window
How to file a claim:
If your order qualifies, contact us at haloskn.co@gmail.com with your order number and a brief description of the issue. Approved claims will be resolved with a reshipment or refund, at our discretion, typically within 7-14 business days.
If you decline Shipping Protection:
Halo Skn is not responsible for lost, stolen, or damaged packages once marked delivered by the carrier. We’re happy to help investigate, but resolution isn’t guaranteed without protection.
Shipping Protection is optional and can be removed from your cart at any time before checkout.