Returns Policy
Here at Halo we aim for the highest customer satisfaction possible, that's why we have a "no hassle" 30 days return policy.
If for any reason you wish to return your order, please contact us and we will be happy to help and provide you with a returns label. When returning your order, please make sure:
- It has been no longer than 30 days since receiving it.
- It is unused, in its original packaging and in the same condition as when it arrived.
Our 30-day money-back guarantee is valid from the date of delivery.
How to Request a Return
To initiate a return, customers must email haloskn.co@gmail.com to confirm the return request.
Once the return is approved, a prepaid return shipping label will be issued to the email address associated with the order.
Refund Calculation
Refunds are calculated based on the per-item price, not the total order value.
Example:
If an order includes 6 items for $60, excluding shipping, each item is valued at $10.
- $60 ÷ 6 items = $10 per item
- 5 returned items × $10 = $50
Any applicable fees are then deducted from this amount.
Return Processing & Shipping Fees
A return processing fee of $7.00 is deducted from all approved refunds to cover handling and administrative costs.
Refund Processing
Refunds are issued to the original payment method within 14 working days and are processed once returned items are received and inspected.
Order Cancellation
If you wish to cancel your order, please let us know within 2 hours of placing your order. Order cancellation requests after the first 2-hour timeframe will not be accepted.
Please note that any orders cancelled at the customer's request will incur a cancellation fee of $0.60 to cover processing costs.
If you have any further questions, please don't hesitate to contact us.
Damages and Delivery Issues
We kindly ask that any delivery or product issues are reported to us within 5 days of receiving your order. Unfortunately, reports made after this timeframe fall outside the investigation period with our delivery partners, and we will be unable to provide further assistance.
Please note: if an order is marked as delivered by the courier, we must rely on the tracking information and cannot override these details if it is outside the 5-day period.
Exceptions / Non-Returnable Items
We do not allow refunds due to shipping times. Our shipping information is provided on the product page and on the Shipping Policy page.
If you do not wish to keep the item once you have received it, you can return it for a refund.
Exchanges
We do not accept exchanges at this time.
Shipping Protection
For a small fee at checkout, you can add Shipping Protection to your order. This covers your package against loss, theft, or damage during transit.
What’s covered:
• Packages lost in transit (confirmed by the carrier)
• Packages marked “delivered” but not received, when reported within 7 days of the delivery date
• Items damaged during shipping
What’s not covered:
• Delays that don’t result in loss or damage
• Incorrect address entered at checkout
• Claims filed after the 7 day window
How to file a claim:
If your order qualifies, contact us at haloskn.co@gmail.com with your order number and a brief description of the issue. Approved claims will be resolved with a reshipment or refund, at our discretion, typically within 7-14 business days.
If you decline Shipping Protection:
Halo Skn is not responsible for lost, stolen, or damaged packages once marked delivered by the carrier. We’re happy to help investigate, but resolution isn’t guaranteed without protection.
Shipping Protection is optional and can be removed from your cart at any time before checkout.